SERVICE 04
Company knowledge & text support
Answer recurring questions from the company information you approve.
Who is it for? For businesses that want to give customers clear, consistent answers grounded in approved company information.
THE WORK TO ADDRESS
Where does the time go?
Customers and colleagues ask the same questions, while the correct answers are spread across service descriptions, guides and company policies.
Why start with this task?
Give staff and visitors consistent answers without searching through documents.
What can the system do?
- 01
Receive questions in everyday language.
- 02
Answer within the topics and company sources you approve.
- 03
Show the source when it can be displayed.
- 04
Say when a reliable answer is unavailable and identify the route for human review.
THE CHANGE IN THE WORKFLOW
Someone searches the same documents and rewrites an answer each time a familiar question arrives.
The visitor receives an answer grounded in approved information, with a source or a clear next step when review is needed.
Permissions and review
- You approve the sources, permitted topics and person responsible for updates.
- The assistant must not invent an answer when approved information is insufficient.
- Private account data and order status require a specifically authorised connection.
What do we need to get started?
- Current sources approved for the intended audience and language.
- Examples of expected questions, excluded topics and sensitive cases.
- A content owner and an agreed route for unresolved requests.
THE DEMO ON THIS SITE
What can you try?
English and Turkish source-based responses tested live.
Ask about Soylu Sistem’s approved public information and inspect the displayed source. The demo does not access customer accounts or create support requests. Approved source-based answers were tested live in English and Turkish.
LOOK A LITTLE CLOSERHow does it work technically?+
- Input
- A question and its selected language enter a public-content-only flow.
- The role of AI
- The assistant finds relevant approved company information and can use it to compose a conversational answer.
- Rules & checks
- The server applies fixed privacy and action safeguards, verifies that cited sources are approved, and returns an unknown or human-review result when no reliable source is available.
- Output
- A conversational answer with its public source when available, or a clear unknown or human-review result.
- Demo boundary
- Answers stay within approved public company information. The assistant cannot access private customer data or send a referral.